AI at work: How Ericsson puts humans at the centre of automation

AI at work: How Ericsson puts humans at the centre of automation

In an era where ‘digital disruption’ and ‘AI transformation’ are tossed about with abandon, few companies have translated those buzzwords into meaningful change for their people. Fewer still have done so while keeping empathy at the heart of the machine. At Ericsson, the Swedish telecommunications company, this conventional wisdom is being quietly upended through a suite of AI tools designed with an unusual priority: enhancing human potential ra…