AI in Philippines BPO: Challenges and Opportunities

Business Process Outsourcing (BPO): Trends and Innovations

Business Process Outsourcing is one of the most important things to come out of globalization of the workplace. What was once seen as nothing more than a cost-cutting strategy for businesses, BPO has stood the test of time and only grown in importance — especially for businesses looking to expand into new markets. From embracing cultural nuances to being available round the clock, BPO helps businesses set their footing in both new and establishe…

AI in Philippines BPO: Challenges and Opportunities

The Philippine Business Process Outsourcing (BPO) industry employs about 1.7 million people and generated nearly US$38 billion in revenue in 2024. It contributes 8.5% to the country’s GDP, representing one of the most reliable drivers of national progress. These figures do not include freelancers who provide services via platforms like Freelancer.com, Remotasks, UpWork, and Fiverr – up to 1.5 million Filipinos are registered on international onl…