AI Limitations in Customer Service: Why Empathy Matters
1 Articles
1 Articles
AI Limitations in Customer Service: Why Empathy Matters
AI is fast, efficient, and always available—but when emotions run high, it often falls short. Businesses worldwide have turned to AI-powered solutions to streamline customer service operations and scale quickly. However, despite these impressive advances, your customers still crave genuine understanding, especially during complex, high-stakes, or emotionally charged interactions. This blog explores the AI limitations in customer service and wh…
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