How Bank of America scaled AI

How Bank of America scaled AI

Innovation sessions, governance oversight and a clear focus on solving practical problems helped shape internal and customer-facing use cases.

Bank of America Ramps Up AI Adoption to Boost Employee Efficiency and Client Service

Bank of America is doubling down on artificial intelligence (AI) as it seeks to enhance productivity among its 213,000 employees and sharpen client experiences, revealing new use cases and upgrades across its enterprise. Speaking on the company’s evolving AI strategy, Aditya Bhasin, Chief Technology & Information Officer, said: “AI is having a transformative effect on […] The post Bank of America Ramps Up AI Adoption to Boost Employee Efficiency…

More than 90% of employees use AI-driven virtual assistant for increased efficiency

Disruption Banking More than 90% of employees use AI-driven virtual assistant for increased efficiency CHARLOTTE, NC / LONDON / HONG KONG – Bank of America uses innovative technology to meet and anticipate the needs of its clients and 213,000 employees. For many years, this commitment has carried through in its approach to AI and machine learning. The technology is embedded today across the company’s business lines and areas including […] Artyku…

BofA’s Sees Returns From Mass AI Adoption

Bank of America is seeing benefits from the mass adoption of artificial intelligence with 90 percent of its employees now using its proprietary virtual assistant. Since launching its AI-driven virtual assistant in 2020 – Erica for Employees – Bank of America has seen usage from 90 percent of its total workforce of 213,000, according to an announcement. This includes support for areas like mobile device password reset and device activation. In 20…