Chinese e-commerce platforms to end refund-without-returns amid weak economy: Sources

China’s e-commerce giants dial back “no-return refunds” amid merchant backlash and regulatory pressure · TechNode

China’s major e-commerce platforms Taobao, JD.com, Douyin, and Kuaishou, are rolling back their controversial “no-return refund” policy that allowed consumers to get their money back while holding on to the purchased product. The move gives merchants more control in refund disputes and marks a shift in how platforms balance consumer protection with seller rights. Originally launched by Pinduoduo in 2021 for perishable goods, the policy expanded …

Chinese e-commerce platforms to end refund-without-returns amid weak economy: Sources

BEIJING: Chinese authorities have asked e-commerce platform operators to stop insisting on merchants refunding customers without requiring the return of goods, to alleviate financial pressure on merchants, two people familiar with the matter said. The government met operators including PDD Holdings and con

Chinese online shopping sites to end refund-without-returns amid weak economy, sources say

The government met operators and concluded the practice must end by July, sources say. Read more at straitstimes.com.

China's e-commerce giants revise consumer refund rules

Chinese major e-commerce platforms, including Taobao, Pinduoduo and JD will fully scrap the controversial "refund-only" policy, which allows consumers to request refunds without returning the goods after delivery.

E-commerce platforms in China to ditch no-return refund policies

Since 2021, Chinese e-commerce platforms have been encouraging a policy that provides refunds to consumers without the return of the goods sold. This is called “refund only” (仅退款). However, since last year, an increasing number of cases have been reported where customers are abusing the rules, deliberately asking for “refund only” after receiving the item with the intention of keeping both the merchandise and the funds. Now, after 4 years, all e…