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CMC Networks implements Big Panda’s AI-powered ITOps, NetBrain to reduce MTTR – Intelligent Tech Channels

Summary by Intelligent Tech Channels
CMC Networks, a global Tier-1 service provider, has achieved a 38% reduction in Mean Time to Repair, MTTR by deploying Artificial Intelligence, AI across its Africa and Middle East operations. The result has been fewer network service incidents, faster resolutions, and proactive problem prevention, enabling optimised customer experiences in some of the most challenging markets in the world. The operations team deployed Big Panda’s AI-powered ITO…
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CMC Networks implements Big Panda’s AI-powered ITOps, NetBrain to reduce MTTR – Intelligent Tech Channels

CMC Networks, a global Tier-1 service provider, has achieved a 38% reduction in Mean Time to Repair, MTTR by deploying Artificial Intelligence, AI across its Africa and Middle East operations. The result has been fewer network service incidents, faster resolutions, and proactive problem prevention, enabling optimised customer experiences in some of the most challenging markets in the world. The operations team deployed Big Panda’s AI-powered ITO…

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Intelligent Tech Channels broke the news in on Friday, April 4, 2025.
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