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Delivering on the Promise of Great CX

Summary by Marksmen Daily - Your Daily Dose of Insights and Inspiration
Team Marksmen Network’s CX Transformation Conclave dwells on the importance of creating intelligent, forward-looking CX strategies that leverage the latest thinking Often, the adage is bandied about; “the customer is king”. But how often does that really play out? Recent studies have revealed the staggering economic impact of inadequate customer service in India. Indian consumers collectively spent over 15 billion hours on hold to customer servi…
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