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Untested Software Rollout Cripples Social Security Systems

  • Veronica Sanchez experienced long wait times when trying to contact the Social Security Administration, where service disruptions affected elderly and disabled people nationwide.
  • A federal lawsuit was filed against the Social Security Administration, claiming that recent agency changes caused significant harm.
  • New software launched by Elon Musk's Department of Government Efficiency led to crashes of the Social Security Administration's website, significantly affecting seniors and low-income families reliant on its services.
  • Users reported multiple problems, including website downtime and long wait times for calls, prompting widespread concerns among beneficiaries regarding access to essential benefits.
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  • 53% of the sources are Center
53% Center
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The New Republic broke the news in on Monday, April 7, 2025.
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