https://www.bbc.com/news/articles/ckgvpmeex0po Almost 100,000 E.On customers with pre-payment metres will receive an average of £144 each because of an billing error by the energy supplier, the regulator Ofgem has said.E.On failed to pay the credit in the accounts of mostly vulnerable customers who had ended their contract with the supplier in a mandatory six-week window.It will now pay both the… Source

The Argus

Brighton

The City of Brighton and Hove

England

United Kingdom

Thousands of Eon Next customers due compensation after 'unacceptable' failings

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BBC News

Government of the United Kingdom

E.On to pay out £14.5m after billing errors, Ofgem rules

The industry watchdog Ofgem has announced that around 100,000 will receive £144 each

Daily Express

Reach plc

100,000 households to get £144 each over energy meter errors

Around 250,000 customers are set to receive £144 each on average after being impacted by Eon Next’s billing system error.

Evening Standard

Evgeny Lebedev

Alfred Harmsworth (barrister)

Geraldine Mary Harmsworth

Patricia Harmsworth, Viscountess Rothermere

Carron Greig

London

Greater London

Eon Next pays out £14.5m for ‘unacceptable’ pre-payment meter billing failures

The prepayment meter customers impacted by the supplier's failure were more likely to have been in financial hardship, regulator Ofgem said. The errors occurred during the energy price shock following Russia's invasion of Ukraine.

Sky News UK

Roberts family

Big six supplier E.ON Next pays millions in compensation after billing failures

The average affected customer will receive £144 on average after 'unacceptable' failures by the energy firm, watchdog Ofgem said

Chronicle Live

Newcastle upon Tyne

Tyne and Wear

Eligible E.on Next customers to receive average £144 after bill errors

Each customer affected is set to receive £144 on average after Eon agreed to pay out £14.5 million in compensation

Gannett

Around 250,000 E.On Next customers will be getting a refund on their energy bills after the energy firm failed to provide final bills and refunds, the regulator has said.The failures, which occurred between February 2021 and September 2023, were discovered following an investigation by energy regulator Ofgem. E.On Next is to pay out £14.5million to thousands of customers on a pre-payment meter.Affected customers are set to receive an average of …

GB News

250,000 energy customers to get refund after Ofgem found an error in provider system

The energy regulator Ofgem has told provider E.ON Next to pay up £14.5m for failing to provide final bills and refunds to its customers. E.ON failed to provide customers energy bills or give them back money owed on credit balances for prepayment meters. This comes after an investigation by Ofgem found that nearly 250k prepayment meter accounts had been affected between early 2021 and late 2023. The failures were the result of an error within E.O…

City AM

Ofgem tells E.ON Next to pay up over prepayment meter failings

Image: Rui Vieira / PA Media Power firm Eon Next has agreed to pay out £14.5 million after “unacceptable” failures to provide final bills and refund credit balances to almost 250,000 pre-payment meter customers, the energy watchdog has said. Ofgem said an error in Eon Next’s billing system between February 2021 and September last year meant that customers who transferred to another supplier or ended their contract did not receive final bills wit…

Nation.Cymru

Wales

Power firm Eon Next has agreed to pay out £14.5 million after "unacceptable" failures to provide final bills and refund credit balances to almost 250,000 pre-payment meter customers, the energy watchdog has said.Ofgem said an error in Eon Next's billing system between February 2021 and September last year meant that customers who transferred to another supplier or ended their contract did not receive final bills within six weeks, as required.Man…

E.On to pay out £14.5m after billing errors, Ofgem rules

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