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Genesys: Customer Service Decisions Driven by AI, Platform considerations

Summary by No Jitter
Genesys couldn’t join our contact center panel — but in a separate interview, it discussed how contact center buying criteria are shifting and the broadening of the contact center
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Genesys: Customer Service Decisions Driven by AI, Platform considerations

Genesys couldn’t join our contact center panel — but in a separate interview, it discussed how contact center buying criteria are shifting and the broadening of the contact center

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No Jitter broke the news in on Wednesday, March 19, 2025.
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