Her Samsung dryer is making a "loud, clunky sound." What should she do?

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Her Samsung dryer is making a "loud, clunky sound." What should she do?

I recently ordered a Samsung dryer and also paid for installation. Samsung delivered the appliance a few weeks later and supposedly installed the dryer. I say "supposedly" because when I got around to using the dryer a few weeks later, I discovered it makes a loud, clunky sound. I contacted Samsung support on the same day I discovered the problem, and Samsung dispatched a service...