US EditionHMRC urged to commission research into customer service effect on tax take
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HMRC urged to commission research into customer service effect on tax take
Tax experts are urging HMRC to carry out research measuring how customer service investment boosts the UK’s tax take. Earlier this year, a report highlighted a number of issues faced by HMRC customers, which has led to calls for improvement of the service. Our Calls to improve HMRC’s customer service news story will give you more information on this. Now, following the Treasury’s Spending Review 2025, the Chartered Institute of Taxation (CIOT) i…
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