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How AI is used to improve calls between agents and customers - BusinessWorld Online

Summary by bworldonline.com

Home Credit, a financial services company, has improved its monitoring process by using artificial intelligence to get feedback for its agents. Interview by Patricia Mirasol Audio editing by Jayson Mariñas

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bworldonline.com

How AI is used to improve calls between agents and customers - BusinessWorld Online

Home Credit, a financial services company, has improved its monitoring process by using artificial intelligence to get feedback for its agents. Interview by Patricia Mirasol Audio editing by Jayson Mariñas

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bworldonline.com broke the news in 4 days ago on Wednesday, February 19, 2025.

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