How CareLineLive transformed Crescent Homecare

How CareLineLive transformed Crescent Homecare

Four years ago, Crescent Homecare, a domiciliary care provider in the North East with 61 staff and 132 service users faced a growing challenge. The company’s operations relied heavily on manual processes and outdated systems which couldn’t keep up with the increasing demands of their business. Director Debra Robey explains, “We started with pen and paper when there were nine of us. It worked at first, but as we grew it became clear our system wa…