How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
1 Articles
1 Articles
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
The influx of digital innovations within the customer service and experience space in recent times has led to a significant increase in the amount of data being captured by CCaaS vendors. The growing role of AI within the sector has added fuel to this data fire, particularly since the arrival of conversational and generative AI (GenAI). While the tech has undoubted benefits, it also opens contact centers up to new risks. To paraphrase legendary …
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