How to use social media for customer support
1 Articles
1 Articles
How to use social media for customer support
Whether it’s a viral TikTok, a helpful Facebook reply, or a timely Twitter response that defuses a customer complaint, social media isn't just optional for brands. In fact, the average person spends 2.5 hours per day browsing their favorite apps, which opens up a tremendous opportunity for brands to engage with their customers in the place they’re spending a good chunk of their time.Here’s the thing: social media shouldn’t be reserved for market…
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