Cisco unveils new Webex AI solutions

[Digital Daily, Reporter Kim Bo-min] Cisco has enhanced the 'Webex AI Agent' function by combining artificial intelligence (AI) and human agents to shorten customer response times. The new function specializes in maximizing the customer experience (CX) by responding to customers in real time as if talking on the phone. David Coventry, managing director of the Cisco APJC (Asia Pacific, Japan, China) collaboration division, met with reporters at G…

Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences - Directors Club News

At Enterprise Connect, Cisco unveiled its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Cisco is driving toward a future where AI anticipates customer and employee needs, addresses challenges, fulfils intent and further enhances productivity for all. New agentic AI innovations … Continue reading Cisco unveils new Webex AI …

Cisco unveils new Webex AI solutions

At Enterprise Connect, Cisco unveiled its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Additional solutions announced across Collaboration Devices and the Webex Suite include new workflows in AI Assistant for Webex Suite to streamline employee experiences, Webex Calling Customer Assist, and AirPlay on Cisco Devices for Mi…