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  • Zomato has laid off around 500 employees from its Associate Accelerator Program as part of its shift towards automation in customer service using artificial intelligence.
  • The affected employees were logged out of their messenger accounts and offered two months' salary without a formal announcement of layoffs.
  • Employees were reportedly dismissed for minor infractions, and concerns about the fairness of AI in evaluating employees' performance and job security were raised amid these layoffs.
  • Zomato has launched 'Nugget', its AI-powered customer support platform, which successfully manages 80% of inquiries without human interaction.
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Inc42 Media broke the news in on Wednesday, April 2, 2025.
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