Instacart to introduce quality scores for workers

Instacart to introduce quality scores for workers

The grocery technology company will provide performance feedback that incorporates factors like the total number of items found, requested refunds and damaged products.

Instacart's New Shopping Quality Score: A Double-Edged Sword For Gig Workers

The New Metric System Rolls OutInstacart is introducing a significant change to how it evaluates its shopper workforce. The grocery tech company announced Monday it will deploy a new “shopping quality score” over the coming weeks, with full implementation expected by the end of May.This new evaluation tool will rate shoppers on a sliding scale from “Needs work” to “Standard” to “Good” based on orders completed within the past 90 days. Shoppers n…