Leveraging agentic AI, knowledge graph and no-code for the future of CX

6 Articles on the Inextricably Tangled CX and AI Trends

This collection of recent articles digs into the role AI-powered tools and humans play in improving the customer experience.

Agentes virtuales con alma: el antídoto al vacío de la IA sin propósito

¿Qué son los agentes autónomos y por qué todo el mundo habla de ellos? Esta nueva generación de inteligencia artificial está redefiniendo cómo interactúan las empresas con sus clientes: no son simples chatbots, sino asistentes virtuales capaces de tomar decisiones, resolver tareas complejas y adaptarse al contexto en tiempo real. La expectación en torno al tema ha crecido desde la celebración del Service Summit con gran protagonismo de Agentforc…

Leveraging agentic AI, knowledge graph and no-code for the future of CX

The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite. “The only metric that matters in customer service is resolution,” said Tom Eggemeier, CEO, Zendesk. “Resolutions are the future of customer service.” At Zendesk Relate 2025 in Las Vegas, Zendesk demonstrated how it is leading this “resolution revolution.” In the words of Eggemeier: “The Zendesk Re…