Real-time AI Voice Tech Will Make Indian Call Center Workers Sound American - The Florida Capital Star

Real-time AI Voice Tech Will Make Indian Call Center Workers Sound American - The Florida Capital Star

Real-time AI Voice Tech Will Make Indian Call Center Workers Sound American

AI to alter Indian call center worker voices to make them sound more American · American Wire News

Artificial intelligence is being incorporated across a large number of industries in the world, and will now even be used in call centers. The world’s biggest call center operator, Teleperformance SE, will be utilizing AI to help make the Indian accent of their employees more palatable for those receiving the calls. A TechSpot report on the idea reveals that the AI model will analyze speech and work to modify it to match whatever accent it is pr…

Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition

Teleperformance is rolling out an AI solution that neutralizes English-speaking Indian workers’ accents in real time.  The accent translation technology – alongside background noise cancellation – is being implemented in Teleperformance’s call centers across India. Across its global operations, Teleperformance delivers customer service outsourcing for the likes of Apple, TikTok, Samsung, and many other prominent global brands.  While the move ai…

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