Norton: The common sense that’s not always common practice

Norton: The common sense that’s not always common practice

“Firm but fair.” It’s one of those classic phrases that has made its rounds through every management seminar, leadership book, and HR handbook for decades. It’s a concept that feels obvious — practically baked into our collective understanding of what good leadership should look like. And yet, despite its wide acceptance as common sense, it remains glaringly absent in far too many workplaces, households, communities, and yes, even comment thread…