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Overhauling PagerDuty’s data model: a better way to route alerts

Summary by incident.io
PagerDuty has long been the go-to solution for reliable on-call management, but its aging data model and lack of innovation have become a challenge. In this post we explore how incident.io On-call offers a better, more flexible approach to alert routing and provide practical advice on how to migrate smoothly from PagerDuty.
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incident.io broke the news in United States on Monday, January 20, 2025.
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