US EditionPoint of sale issues
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Point of sale issues
The consumer’s issue: In January 2023, the consumer purchased a used 15-plate hatchback with 82,000 miles on the clock from a dealership under a hire purchase agreement. Within four months, the consumer reported faults with the boot not opening properly, and subsequently experienced other more serious mechanical problems, including engine vibration, a knocking noise, and a diagnosis of flywheel and clutch failure. The consumer faced difficulty f…
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