See every side of every news story
Get Started
SubscribeLogin
Israel-Hamas Conflict
Liberation Day
Tariffs
Donald Trump
Trade War
Baseball
Natural Disasters
Republican Party
US Politics
Social Media
Senate
Democratic Party
U.S.-Canada Relations
Published • loading... • Updated

Prioritizing AI Investments: Should You Augment Agents or Automate Customer Interactions for Maximum Efficiency? - Market-News24

Summary by Market-news24.com
As AI technology advances in customer service, businesses face a choice between automation and augmentation for their contact centers. Initially, automation through chatbots led to disappointment, prompting a shift toward augmentation, which helps agents work more efficiently. However, as autonomous AI agents become more capable, interest in automation is resurging. Companies must carefully consider their ...
DisclaimerThis story is only covered by news sources that have yet to be evaluated by the independent media monitoring agencies we use to assess the quality and reliability of news outlets on our platform. Learn more here.

1 Articles

All
Left
Center
Right
market-news24.commarket-news24.com

Prioritizing AI Investments: Should You Augment Agents or Automate Customer Interactions for Maximum Efficiency? - Market-News24

As AI technology advances in customer service, businesses face a choice between automation and augmentation for their contact centers. Initially, automation through chatbots led to disappointment, prompting a shift toward augmentation, which helps agents work more efficiently. However, as autonomous AI agents become more capable, interest in automation is resurging. Companies must carefully consider their ...

Read Full Article
Think freely.Subscribe and get full access to Ground NewsSubscriptions start at $9.99/yearSubscribe

Bias Distribution

  • There is no tracked Bias information for the sources covering this story.
Factuality

To view factuality data please Upgrade to Premium

Ownership

To view ownership data please Upgrade to Vantage

market-news24.com broke the news in on Thursday, April 3, 2025.
Sources are mostly out of (0)
Stories disproportionately reported by the Left or the Right

Similar News Topics

You have read out of your 5 free daily articles.

Join us as a member to unlock exclusive access to diverse content.

News
For You
SearchBlindspotLocal