Project complexity and SaaS: no exemption in the event of an obligation of results stipulated in the contract - Derriennic associés

Paris Court of Appeal, Division 5, Chamber 11, November 8, 2024, No. 22/04874 An IT service provider is bound by an obligation of results when the contract expressly stipulates it, regardless of the complex and specific nature of the project. Thus, the failure to deliver the promised website, persistent malfunctions, and delivery delays justify termination of the contract and compensation for the damage suffered by customers. A SaaS software pub…