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Social Security Administration reverses policy, phone benefits claims allowed again

Summary by MYSTATELINE
SPRINGFIELD, Ill. (WTVO) — The Social Security Administration (SSA) has reversed a policy that removed the option for beneficiaries to file for benefits over the phone. In March, the SSA said it would require online authentication for persons seeking to claim benefits or direct deposit changes. The change came about after an audit by the Department of Government Efficiency (DOGE), which said the policy would help prevent Social Security direct d…

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Social Security rescinding its plan to end phone-based filing called a win for Illinois seniors

The Illinois chapter of AARP played a role in the Trump administration reversing itself and allowing Social Security beneficiaries to have the option of filing for benefits over the phone.

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MYSTATELINE broke the news in on Friday, April 18, 2025.
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