US EditionStrealining Customer Interactions With New Platform
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Strealining Customer Interactions With New Platform
How long does it take to solve a customer query? For the average customer, what is the acceptable time to answer a query? Research by Hubspot reveals that 90% of customers consider an “immediate” response as crucial to a good CX, whereby 60% of them define “immediate” as under 10 minutes. This urgency highlights a critical flaw in many customer service operations: the disconnection between marketing, sales, and customer support teams. Disconnect…
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