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Syncro Introduces Ticket Sentiment Analysis to Enhance MSP Customer Satisfaction

Summary by cioinfluence.com
New Feature Helps MSPs Improve Responses to Customer Tickets by Automatically Detecting Customer Sentiment Syncro, a leading platform provider for managed service providers (MSP) and IT professionals, today announced the launch of its latest feature, Ticket Sentiment Analysis, as part of its Smart Ticket Management suite. This innovation leverages advanced natural language processing (NLP) to help MSPs automatically gauge the tone and sentiment …
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