Water firms admit sewage monitoring damaging public trust

Regulators have failed to deliver trusted and resilient water sector – watchdog

Consumer trust in the sector is at an all-time low, the National Audit Office found. Regulators have failed to deliver a trusted and resilient water sector, the public spending watchdog said. The National Audit Office (NAO) found consumer trust at an all-time low, while confidence in water companies to act in the interest of the environment and provide a reliable service has also fallen. It comes after the watchdog examined the effectiveness of …

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Bangor river walk to draw attention to pollution from sewage, chemicals and metals

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Water industry admits sewage monitoring damaging public trust

The industry says powers to self-monitor water quality should be handed back to the regulator.

Public failed by water regulators and government as bills rise, spendi

Water regulators and the government have failed to provide a trusted and resilient industry at the same time as bills rise, the state spending watchdog has said. Public trust in the water sector has reached a record low, according to a report from the National Audit Office (NAO) on the privatised industry. Not since monitoring began in 2011 has consumer trust been at such a level, it said. At the same time, households face double-digit bill hike…