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The UX Crisis: Why 1 in 3 digital experiences are failing (and how to fix it)

Summary by Creative Boom
Image licensed via Adobe Stock From overlooked accessibility to generic design choices, digital experiences are failing millions of users—here's what's going wrong and how brands can create truly standout UX. The recently launched Digital Experience Index from digital and research agencies Bernadette and Watermelon has shed light on a rather gloomy statistic: one in three digital experiences are actively failing users. Nearly half of consumers (…
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The UX Crisis: Why 1 in 3 digital experiences are failing (and how to fix it)

Image licensed via Adobe Stock From overlooked accessibility to generic design choices, digital experiences are failing millions of users—here's what's going wrong and how brands can create truly standout UX. The recently launched Digital Experience Index from digital and research agencies Bernadette and Watermelon has shed light on a rather gloomy statistic: one in three digital experiences are actively failing users. Nearly half of consumers (…

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Creative Boom broke the news in on Tuesday, February 18, 2025.
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