US EditionTighter margins, higher stakes: The case for investing in customer loyalty
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Tighter margins, higher stakes: The case for investing in customer loyalty
It’s no secret, 2025 is off to an eventful start with tariff uncertainty, nagging inflation, and global supply chains in flux. From retailers to the hospitality industry, these economic challenges hit margins hard and force business leaders to have tough conversations around pricing and budgets. In this post, we make the case for investing in customer loyalty as a long-term strategy to protect revenue, reduce churn, and increase customer lifeti…
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