Profeco urges Totalplay to respect contract terms

The Federal Consumer Attorney, Iván Escalante, argued that Totalplay cannot unilaterally modify the contract with its customers, so it must respect their terms or have the consent of the users to do so. Otherwise, they could terminate the contract without any penalty by now claiming to charge them for a data package and not for the Internet service in general as was the case.

After the company Totalplay announced on April 1, changes in its Internet plans, implementing symmetrical service and additional charges for exceeding the data limit, Profeco recalled that consumers who have some disagreement can approach to receive attention. Iván Escalante, holder of the Federal Consumer Attorney's Office (Prophecy), recalled that derived from Multiple inconsistencies expressed by consumers, the company was reminded that the F…

Guanajuato,Gto.- Derivative of recent events and possible extra charges with the Totalplay brand, a growing number of users have expressed their dissatisfaction and have begun to ask how they can effectively cancel the service.

After the telecommunications company TotalPlay announced a new internet consumption plan – which contemplated additional charges for exceeding the data limit – the Federal Consumer Attorney (Prophecy) reported that the company will not be able to impose this service scheme, because it would violate article 7 of the Federal Law of [...] TotalPlay's Fee Changes Charge is illegal; Profeco supports users first appeared on Contralínea.

Iván Escalante, head of the Federal Consumer Attorney's Office (Profeco), informed that the telecommunications company TotalPlay, will not be able to impose on its clients the symmetric service with additional charge for exceeding the use of data.You may also be interested: Profeco informs about agreement with Totalplay due to controversy in collections At the morning conference, he reported that Profeco maintains talks with the company to which…