USPS Seeks To Use AI To Improve Info Access For Employees With LLM Chatbot

USPS Seeks To Use AI To Improve Info Access For Employees With LLM Chatbot

The US Postal Service is seeking to deploy a web-based AI chat-and-response assistant to help employees with a variety of tasks which require a tremendous amount of both institutional and external knowledge.The proposal, filed on the Federal Register today, would employ a large language model-based chatbot to provide 24-hour assistance for USPS workers to improve information access, retention and recollection. USPS employees perform a variety of…