Verizon says Google AI for customer service agents has led to sales jump

Verizon says Google AI for customer service agents has led to sales jump

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a surge in sales.An AI assistant on their screen helps the customer service agents figure out the

TeKnowledge partners with Genesys to simplify the journey to AI-enabled CX - SiliconANGLE

Unless you’ve been sleeping under a rock, it should be obvious that artificial intelligence is all the rage. Though there are many use cases and industries that AI could affect, customer experience, CX for short, is considered by many to be the low-hanging fruit of AI. However, the potential for AI to enable CX solutions […] The post TeKnowledge partners with Genesys to simplify the journey to AI-enabled CX appeared first on SiliconANGLE.

Customer Service Rewired: A CX Leader’s Playbook For AI-Driven Impact

Customer Service Rewired: A CX Leader’s Playbook For AI-Driven Impact In today’s competitive business landscape, customer service has evolved from a mere support function to a crucial driver of business success. This Forrester study commissioned by Freshworks reveals key insights from industry leaders on overcoming customer experience (CX) challenges, bridging technological gaps, and optimizing customer service to enhance ef…

The Rise of Autonomous AI Agents: How They Differ from Traditional Chatbots

In today's digital business environment, customer engagement has evolved beyond simple automated responses. Recent research indicates that businesses implementing advanced AI agent solutions report a 42% reduction in resolution time and a 30% decrease in operational costs. An MIT study also found that companies using AI agent automation showed a 22% improvement in customer satisfaction scores.  Companies that use autonomous AI agents instead of …