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Wendy's CEO shares 3 drive-thru changes worth $53m that diners call 'horrible'

Summary by The US Sun

WENDY’S is investing in its customer experience and operations with three big changes, costing the fast food giant $53 million. Diners, however, are not fans of one of the key initiatives – the installation of voice AI at its drive-thru. AlamyWendy’s has invested $53 million in technological advancements[/caption] GettyWendy’s CEO Kirk Tanner spoke out on three major changes during an earnings call on Thursday[/caption] GettyWendy’s fans have co…

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Wendy's CEO shares 3 drive-thru changes worth $53m that diners call 'horrible'

WENDY’S is investing in its customer experience and operations with three big changes, costing the fast food giant $53 million. Diners, however, are not fans of one of the key initiatives – the installation of voice AI at its drive-thru. AlamyWendy’s has invested $53 million in technological advancements[/caption] GettyWendy’s CEO Kirk Tanner spoke out on three major changes during an earnings call on Thursday[/caption] GettyWendy’s fans have co…

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The US Sun broke the news in 6 days ago on Monday, February 17, 2025.

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