Free is the preferred French operator according to a study

Fixed and mobile, Free is a leader in customer satisfaction according to Arcep's annual observatory. A first place that was previously occupied by Orange.

ARCEP has published its customer satisfaction observatory, and telecom operators such as Orange, Free Mobile and Bouygues Telecom each claim first place in their own way. But what does the figures really reveal?

In its report on user satisfaction with mobile and Internet operators in 2024, L'Arcep reveals interesting data on the habits of the French. Free arrives slightly in front of its competitors. 79% of the French are satisfied with their operator, according to the Arcep's annual barometer.

Arcep has just unveiled its highly anticipated "Customer Satisfaction Observatory" among the various telecom operators. Free upgrades its competitors!

Customer satisfaction is a key issue for both fixed and mobile operators, and the good news is that we're increasingly satisfied with our operators. But there's one who stands out from the crowd because he's got it all figured out. [Read more] If you want to receive the best Frandroid news on WhatsApp, join this discussion.

The overall quality of service has improved, but even more than half of fixed subscribers in France say they have encountered one of the problems presented by Arcep. In its latest customer satisfaction observatory, Arcep sought to know whether the French were encountering at least one problem in the year with their fixed operator. If [...] The article Subscribers of Free, Orange, SFR and Bouygues continue to complain about the poor quality of th…