Williams-Sonoma turns to AI to curb headcount growth – RetailWit

AI Revolutionizes Williams-Sonoma's Strategy: Cost Savings & Labor Efficiencies on the Horizon

AI Takes Center Stage in Retail OperationsWilliams-Sonoma is making a bold move into artificial intelligence as a cornerstone of its operational strategy, according to executives during the company’s Q4 2024 earnings call on Wednesday. The parent company of popular brands West Elm and Pottery Barn is positioning itself to leverage AI technologies to drive significant efficiencies across its business.“We believe we’ll be a leader in the use of AI…

Williams-Sonoma turns to AI to curb headcount growth – RetailWit

​[[{“value”:” Dive Brief Executives at the West Elm and Pottery Barn parent company said it’s pursuing ways to drive additional savings with the technology during a recent earnings call. Published March 27, 2025 A Williams-Sonoma store in Corte Madera, California on May 25, 2022. The retailer is turning to AI as it looks to drive cost savings, executives said Wednesday. Justin Sullivan via Getty Images “}]]