Wizz Air launches €14 billion campaign

Wizz Air launches €14 billion campaign

Wizz Air unveiled on April 3 a sweeping €14 billion transformation plan aimed at putting customers at the centre of its operations. The low-cost carrier’s ‘Customer First Compass’ will direct every aspect of the airline’s business over the next three years – from pricing and service to product and communication. The framework introduces a four-pillar strategy: Product, Price, Service… Source

Wizz Air is launching a new program aimed at increasing passenger satisfaction. The company promises to invest significantly in new decision-making mechanisms in four key areas.

Wizz Air unveils €14 billion “Customer First” transformation plan

Wizz Air has launched its Customer First Compass, a €14 billion investment over three years aimed at improving punctuality, affordability, innovation, and service. Key Pillars of the Customer First Compass Product – Over 300 new fuel-efficient aircraft, expanded routes, and a seamless digital booking experience. Price – Transparent fares with no hidden fees, plus extra […]

Wizz Air launches programme to improve passenger satisfaction - DailyNewsHungary

Wizz Air, EMEA’s most environmentally sustainable airline*, today launches its Customer First transformation plan by rolling out its Customer First Compass – a framework that places customers at the forefront of every aspect of its operations. The Wizz Air Customer First Compass The airline will be investing €14 billion over the next three years to enhance every customer touchpoint to ensure that punctuality, affordability, innovation and servic…

Wizz Air's passenger satisfaction programme consists of four main elements: product, price, service and communication. As part of this, it spends significant amounts of money on the introduction of the most modern technologies, improving the accuracy of flights and improving customer service. The change is a milestone in the airline's customer service transformation.

Wizz Air is set to invest €14 billion over the next three years to improve every customer touchpoint. The airline is launching its “Customer First Compass” transformation plan on Thursday, a framework it says puts customers at the forefront of every aspect of its operations.